MECHANICNOW LLC
Terms & Conditions
Last updated: October 28, 2026
About these terms
These terms describe the website and service-request process offered by MechanicNow LLC. Review them before requesting service. Your approved estimate, repair authorization, and invoice describe the specific work and charges for your vehicle. These terms do not waive any rights or protections provided by applicable law.
Service requests and scheduling
Submitting a request does not confirm an appointment, authorize repairs, or charge your payment method. Our team must confirm coverage, availability, vehicle details, and the work requested. Arrival windows are 8 AM–12 PM, 12–4 PM, or 4–8 PM in Columbus local time (Eastern). A window describes when we expect to arrive, not how long the repair will take. Weather, access, parts, and prior jobs can affect timing; contact us about changes.
Estimates and authorization
You may request a written or oral estimate before repairs begin. Online estimates are preliminary and rely on the vehicle and service information supplied. They currently cover quoted labor and displayed tax; parts and additional fees require review unless expressly included. We will confirm the proposed scope and price and obtain authorization before starting repairs or performing additional work. Submitting a website request does not waive your right to an estimate. Ohio’s motor-vehicle repair rules and other applicable consumer protections remain in effect.
Labor, diagnostics, and repair credit
Our current repair labor rate is $200 per hour, with a $200 minimum repair labor charge per request. Diagnostics are $150 before tax and are not subject to that repair minimum. A verified paid diagnostic qualifies for a $100 credit toward a follow-up repair with us. The diagnostic is billed separately; the repair credit is not automatically included in an online estimate and will be reflected in the approved repair pricing. Online estimates currently calculate tax at 8.25%; the applicable tax and final charges will be confirmed on your estimate or invoice.
Vehicle information and safe access
Provide accurate vehicle details and describe known concerns. VIN decoding, vehicle catalogs, estimated service durations, and AI suggestions can be incomplete or inaccurate; our team may need to verify the vehicle and inspect the problem. You must be authorized to arrange work and provide a lawful, reasonably safe location with access to the vehicle. We may decline or reschedule work that cannot safely be performed at the requested location. Stop using a vehicle with potentially dangerous symptoms and obtain appropriate professional or emergency assistance.
Payments
Payment timing and methods will be stated on your approved estimate or invoice. Payment links may be provided through Stripe, including by text when you opt in. Only use links you can verify with our team. Any pay-later option displayed at checkout is subject to provider availability, eligibility, and that provider’s terms; it is not guaranteed by MechanicNow. The service-request form does not collect a payment.
Changes, cancellations, and service concerns
Call or email as soon as possible if you need to change or cancel a request. Any cancellation, trip, inspection, disassembly, or other charge must be disclosed and agreed to before it applies; this page does not itself impose a new fee. Contact us promptly about a billing error, repair concern, or refund request so we can review the facts and applicable rights.
Warranty information
Any specific parts or workmanship warranty, including its duration, coverage, and exclusions, will be provided with the applicable service documents. Manufacturer warranties may apply to supplied parts. Contact us for the terms relevant to your repair before approving the work. This page does not promise a blanket warranty or exclude warranties or remedies that cannot legally be excluded.
Optional text communications
Providing a phone number alone is not agreement to promotional texts. If you select the optional service-text checkbox, you agree to messages concerning your request and service, including confirmations, updates, estimates, and invoice links. Frequency varies and message/data rates may apply. Reply STOP to opt out. For help, call (380) 210-3238 or email support@mechanicnow.com. Consent is not required to purchase service. Delivery can be affected by carriers and messaging providers. See our Privacy Policy for information handling.
Website tools and updates
Ask a mechanic is an AI tool, not a human technician or a substitute for an on-site diagnosis. Do not rely on it for emergency assistance or a determination that a vehicle is safe to drive. Do not misuse the site, interfere with its operation, or submit information you are not authorized to share. We may update these terms prospectively; the revision date appears above. Updates do not retroactively change an approved repair agreement.
Contact MechanicNow LLC
Questions about these terms or an existing service? Email support@mechanicnow.com or call (380) 210-3238.